— Manage and maintain customer relations, respond to questions, resolve issues efficiently, and ensure a positive customer experience from start to finish
— Monitor the order fulfilment process, ensure orders are processed correctly and on time, coordinate with logistics to identify potential bottlenecks
— Coordinate closely with the warehouse team to monitor fulfilment progress, proactively flag and resolve delays, and ensure orders are packed and dispatched according to schedule
— Identify and escalate any delays or operational issues
— Support continuous improvement of internal and logistics processes and workflows, improve the overall customer journey
— Handle and evaluate product returns, including physically inspecting returned items and determining refund eligibility based on product condition and return policies

Required skills and qualifications:

— Excellent communication skills in both German and English, spoken and written
— Experience working with ERP systems and a background in customer service
— Hands-on, detail-oriented, and bring strong time management and organisational skills
— Eager to learn and grow, with a naturally analytical mindset
— Work well independently, take initiative in a fast-paced environment, but also are able to work well with the team and contribute to a collaborative environment
— Comfortable with on-site work at the warehouse and willing to provide practical, hands-on support when needed
— Proficient in standard office software, MS Suite, and Google Workspace tools
— Interest in fashion retail is a plus
— Valid work permit for a full-time employment

Starting immediately.
Please send your applications to: jobs@vooberlin.com

— Assist the Visual Merchandising Manager in designing and implement in-store execution of visual standards, concepts and campaigns
— Ensure new products are placed on the shop floor within visual guidelines in a timely manner
— Unpack, hang, steam and organise products
— Replenish all products within the shop floor
— Keep up to date with current seasonal trends

Required skills and qualifications:

— Excellent communication and interpersonal skills
— Creative understanding and the ability to translate this into practical solutions
— Ability to work effectively in a fast-paced environment
— Superb organizational and time management skills to handle multiple tasks and deadlines efficiently
— Strong eye for aesthetics
— Valid work permit for a full-time employment

Starting immediately
Please send your applications to: jobs@vooberlin.com