Terms of service
Terms
Standard Business Terms and customer information
I. Standard business terms
§ 1 Basic provisions
(1) The following terms and conditions apply to all enquiries, purchase requests and contracts concluded between you and us, Müjdeci GmbH, via voostore.com, email or WhatsApp, unless otherwise agreed in writing between the parties.
(2) The products, images and information displayed on voostore.com are for informational purposes only and do not constitute a binding offer to conclude a contract.
(3) Purchase requests can be submitted via the contact options provided by Voo Store, including email and WhatsApp. We will check availability and, where applicable, provide further information regarding price, payment, shipping and delivery before a contract is concluded.
(4) A ‘consumer’ in the sense of the following regulations is every natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities. The term ‘businessman’ refers to every natural person, legal person or legally responsible partnership that concludes a legal transaction in pursuance of his/its independent professional or commercial activity.
§ 2 Conclusion of the contract
(1) The subject matter of the contract is the sale of products.
(2) The presentation of products, images and information on voostore.com does not constitute a binding offer to conclude a purchase contract. Products displayed on the website are not available for direct purchase through an online checkout.
(3) You may submit a non-binding purchase request to us via email, WhatsApp or another contact method provided by us. The purchase request should include sufficient information to identify the requested product, such as the product name, size and colour.
(4) After receiving your purchase request, we will check the availability of the requested product. If the product is available and shipping is possible, we will send you a binding offer in text form, for example by email. The offer will include the essential product details, the total price, any applicable shipping costs, the available payment method and the expected delivery conditions.
(5) Unless otherwise stated in the offer, you may accept the offer within five days. The purchase contract is concluded when you accept the offer within this period in the manner stated in the offer. If payment is required to accept the offer, the contract is concluded upon receipt of the payment.
(6) If the requested product is no longer available, we will inform you accordingly. Submitting a purchase request does not reserve the product and does not create an obligation for us to sell or deliver it.
(7) The processing of the purchase request and the transmission of all information required for the conclusion of the contract generally take place by email. You must therefore ensure that the email address provided by you is correct, that you can receive our emails and that they are not blocked by a spam filter.
§ 3 Right of retention, reservation of proprietary rights
(1) You may only exercise a right of retention if the situation in question concerns claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
§ 4 Warranty
(1) The statutory warranty rights are applicable.
(2) As a consumer, you are requested to promptly check the product for completeness, visible defects and transport damage as soon as it is delivered and promptly disclose your complaints to us and the shipping company in writing. Even if you do not comply with this request, it shall have no effect on your legal warranty claims.
§ 5 Choice of law, place of fulfilment, jurisdiction
(1) German law shall apply. This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-the-doubt principle).
(2) If you are not a consumer, but a businessman, a legal entity under public law or an institutional fund governed by public law, our place of business is the place of jurisdiction as well as the place of fulfillment for all services that follow from the business relationships that exist with us. The same condition applies to situations in which you are not associated with a general place of jurisdiction in Germany or the EU, as well as situations in which the place of residence or the usual place of residence is not known at the time of commencement of proceedings. This has no bearing on the capacity to call upon the court associated with another place of jurisdiction.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods are explicitly inapplicable.
II. Customer information
1. Identity of the seller
Müjdeci GmbH
Oranienstrasse 24
10999 Berlin
Germany
Telephone: +49 30 61651112
E-Mail: [email protected]
Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/odr.
We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.
2. Information regarding the conclusion of the contract
The steps leading to the conclusion of the contract are set out in § 2 “Conclusion of the contract” of our Standard Business Terms (Part I).
You may submit a non-binding purchase request by email or WhatsApp. Before accepting our binding offer, you may review the product details, price, shipping costs and payment information and request any necessary corrections.
3. Contractual language, saving the text of the contract
3.1 The contract language shall be English.
3.2 We do not save the complete text of the contract. You are responsible for saving or printing the contractual documents provided to you.
3.3 All contractual information, including our binding offer, these Standard Business Terms and any legally required information, will be provided to you in text form, for example by email. You can save or print these documents for your records.
4. Main features of the product or service
The main features of the goods and/or services are set out in the respective offer.
5. Prices and payment arrangements
5.1 The prices mentioned in the respective offers represent total prices, as do the shipping costs. They include all price components, including all applicable taxes.
5.2 The dispatch costs incurred are not included in the purchase price. They can be viewed on the individual checkout page provided to you or in the respective offer, are shown separately during the order process and must additionally be borne by you, unless free delivery is confirmed.
5.3 If delivery is made to countries outside the European Union, additional costs may arise, such as customs duties, taxes or money transfer fees, including transfer or foreign exchange fees charged by banks. These costs must be borne by you.
5.4 You must also bear the costs arising from money transfers in cases where delivery is made to an EU Member State but the payment is initiated outside the European Union.
5.5 The payment methods available to you are shown on the individual checkout page provided to you or are disclosed in the respective offer.
5.6 Unless otherwise specified for the respective payment method, payment claims arising from the concluded contract become payable immediately.
6. Delivery conditions
6.1 The delivery conditions, delivery date and any existing delivery restrictions can be found on the individual checkout page provided to you or in the respective offer.
6.2 If you are a consumer, the following is statutorily regulated: The risk of the sold item accidentally being destroyed or damaged during shipping only passes to you when the item in question is delivered, regardless of whether or not the shipment is insured. This does not apply if you have independently commissioned a transport company that has not been specified by us or another person appointed to carry out the delivery.
7. Statutory warranty right
Liability for defects is governed by the “Warranty” provisions in our General Terms and Conditions of Business (Part I).
last update: 15.07.2026
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