Shipping policy

SHIPPING

Shipping Costs

(inclusive of legally applicable VAT)

GERMANY

— Standard Shipping (2-4 days): €5.00

— Express Shipping (1-3 days): €8.00

EUROPEAN UNION

— Standard Shipping (4–7 days): €15.00

— Express Shipping (3–4 days): €30.00

EUROPE (NON-EU)

— Standard Shipping (5–7 days): €20.00

— Express Shipping(4–5 days): €40.00

WORLDWIDE

— Standard Shipping (5–10 days): €35.00

SOUTH KOREA

— Standard Shipping (5–10 days): €20.00

Additional Information

— Delivery time includes order preparation and shipping.
— Deliveries are not prepared on weekends and German public holidays, and not delivered on Sundays and other holidays.
— Expect 1-2 more days on top of standard procedure during peak seasons. We appreciate your understanding during busy times.
— We don't ship to PO boxes or Packstations.
— Shipping costs are in regards to private customers and for personal use only. Bulk and business orders may be charged with extra shipping costs.

NOTE: Due to the situation in Ukraine, we are currently unable to ship orders to destinations in Ukraine, Belarus, and Russia.

Shipping in Peak Season

— To maintain our delivery window service standards, we are currently offering only Standard Shipping. Express Shipping will resume after the peak season.

***

CUSTOMS

Please note that depending on your order and country, you will be liable to pay local taxes and duties on receipt of your order, for which Voo Store cannot accept liability. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you.

***

STORE PICKUP

You can pick up your online order at our Berlin Store. Select "Store Pickup" at Checkout.
We will send you a pickup notification email when your order is ready for pickup. Please wait for this email before coming to the store.

You will have 4 business days from this date to pick up your order. If you are unable to pick up your order within this time window, please contact our Customer Service team to reschedule a pickup for you.

To collect your order, you will need to show your Order number and a government-issued ID.

PLEASE NOTE: There could be waiting time for pickup on Saturday or peak time.

***